Privacy Policy

Apex Reliable CleaningPty Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose personal information through our website and services.

1. Information We Collect

When you submit a contact or assessment request form on our website, we may collect the following personal information:

• Your name
• Email address
• Phone number
• Business or gym name
• Any message or details you provide about your facility
• Service type and gym size preferences

We do not collect sensitive information such as financial details, health records, or government identifiers through our website.

2. How We Use Your Information

We use the personal information you provide to:

• Respond to your enquiry or assessment request
• Prepare and deliver quotes for our cleaning services
• Schedule facility assessments and service delivery
• Communicate with you about our services
• Improve our website and customer experience

We will not use your information for purposes unrelated to the above without your consent.

3. How We Store Your Information

Your contact form submissions are stored in a secure SQLite database on our private, access-controlled server. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

• Restricted server access with authentication
• Encrypted connections (HTTPS) for all data in transit
• Regular security updates and maintenance

4. Who We Share Your Information With

We do not sell, rent, or trade your personal information to any third parties. We do not share your data with external marketing platforms, analytics providers, or other businesses.

We may disclose your information only if required by Australian law or a court order.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months after the last interaction, after which they are securely deleted.

6. Cookies and Analytics

Our website may use essential cookies for functionality purposes. We do not use third-party tracking cookies or advertising pixels. No personal information is collected automatically through cookies.

7. Your Rights Under the Privacy Act 1988

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal information from our records
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

8. Contact Us

If you have any questions about this privacy policy, wish to access or correct your personal information, or want to request deletion of your data, please contact us:

9. Office of the Australian Information Commissioner

If you are not satisfied with our response to a privacy matter, you may contact the OAIC:

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.